EXCEED Customer Care is growing and seeking part time customer care agents.
Applicants must be able to professionally and courteously handle customer care calls in compliance with client policies and direction. The position requires interaction with customers to provide information about programs and services, as well as handling and resolving complaints.
Our agents are responsible for processing customer care calls and emails, and ensuring that issues are resolved both promptly and thoroughly.
Gathering and verifying accuracy of customer profile information.
Educating the customer on program policies.
Referring unresolved customer issues to designated departments for further review.
Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience.
Multi-task by adjusting from one type of call/email to another without loss of efficiency, composure or accuracy.
​
​
​
​
​
​
Our agents are detail oriented, paying attention to carefully and thoroughly completing tasks.
A high priority is placed on a strong work ethic and team focused attitude. Dependability, reliability and responsibility along with a demonstrated passion for excellence with respect to the treatment and caring of customers. Including maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
Highly developed listening skills and the ability to communicate clearly and professionally, both verbally and in writing, a pleasant, patient and friendly attitude, strong decision making and analytical abilities are required.
Must be able to work a flexible schedule and occasional overtime when needed.
Basic knowledge of computers, software and experience with Internet Explorer, and Microsoft Office preferred.
​
Come and join our growing team of customer care professionals at EXCEED Customer Care.
​
Upload your resume & employment references (PDF or MS WORD only) today.
An error occurred. Try again later
Your content has been submitted
